Telephone: +44 (0)1330 822 625
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Terms and Conditions
Accommodation and Functions

All rooms require a credit card for confirmation of bookings, the card will not be charged until departure.

Cancellations can be made 48 hours prior to arrival with out further charge.  After this time the first night stay will be charged in full.

No shows are charged in full for the first night.

Any deposits paid are non refundable.

In the event the hotel is over booked the hotel reserves the right to out book rooms, the nearest suitable accommodation will be offered as an alternative. 

GROUP BOOKINGS

Bookings of six or more rooms are subject to our group booking terms and conditions.

At time of booking a 10% deposit of the total cost per room is required to secure the booking. This deposit is non-refundable and non-transferable.

All rooms require a credit card for confirmation of bookings.

All rooms must be paid in full 14 days prior to arrival with a full rooming list supplied at this time.

No shows will be charged in full.

Any additional costs occurred during stay must be paid in full on departure.

PERIOD OF NOTICE & CANCELLATION

More than 20 weeks prior to date of arrival
No Charge

Between 20 weeks and 12 weeks prior to date of arrival
25% of the total booking value

Between 12 weeks and 6 weeks prior to date of arrival
50% of the total booking value

Between 6 weeks and 14 days prior to date of arrival
75% of the total booking value

Less than 14 days prior to date of arrival
100% of the total booking value 

Any deposits paid are non refundable

Account Holders

Rooms will be invoiced upon the departure of guests and payment will be due 14 days from the date of invoice. Any late payments will be subject to 8% charge. This will be charged per month or part of month on all late payments.

General

Items taken from the rooms will be charged at replacement value and any damage to the rooms will be charged accordingly.

The hotel has a no smoking policy under the as per the 2005 Smoking Act. Any guests found to have been smoking in rooms will be charged a £50 cleaning fee.

Privacy Policy

Banchory Lodge Ltd ("We") are committed to protecting and respecting your privacy.

We review this from time to time. We are legally required to hold some types of information to fulfil our legal obligations (e.g. financial record keeping). We will hold your personal information on our systems only for as long as is necessary for the relevant activity or to facilitate any future stays, or as long as it set out in any relevant contract you hold with us. In any case, unless legally required, we will not hold your personal information for any more than 4 years.

Your rights

Under data protection laws, you have the following rights, which you can exercise free of charge.

The accuracy of your information is important to us. You have the right to require us to correct any mistakes in your personal information we hold. We are working on ways to make it easier for you to review and correct this information.

In the meantime, if any of the information we hold about you is inaccurate or out of date, please let us know.

You have the right to ask for a copy of the information Banchory Lodge holds about you.

You have the right to require us to delete your personal information, in certain situations.

You have the right to receive a copy of all personal information we hold about you in a structured, commonly used data and machine readable format and/or transmit that data to a third party. We will provide this upon request.

You have the right to object at any time to our processing of your personal information for direct marketing (including profiling) and in certain other situations (e.g. processing carried out for the purpose of our legitimate interests). You can change your marketing preferences at any time. If you do not want to receive direct marketing communications from us, please follow the unsubscribe link on our communications or contact us.

You have the right to not be subject to decisions made automatically based on your personal information (including profiling). Banchory Lodge does not make any automated decisions based on information we hold about you.

You have the right to request we restrict the processing of your personal information for certain purposes only (e.g. if you contest the accuracy of the data).

For further information on each of those rights, including the circumstances in which they apply, please contact us.

If you think we have not handled your personal information correctly, you have the right to lodge a complaint with the Information Commissioner’s Office who act as the Supervisory Authority for enforcement of relevant data protection legislation in the UK. More information about how to make a complaint can be found at: https://ico.org.uk/concerns/

You have the right to expect us to carry out any request with respect to any your rights under data protection laws within 30 days where the request is not manifestly unfounded or excessive.

This policy (together with our terms of use https://www.banchorylodge.com/terms-and-conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Banchory Lodge Ltd, 34 Albyn Place, Aberdeen, AB10 1FW (registration number SC400895).

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.banchorylodge.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

Disclosure of your information

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at enquiries@banchorylodge.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@banchorylodge.com.